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Mondial Assistance
 
faqs
  Is there a vehicle age for my vehicle to be eligible for Roadside cover?
Yes, we will only allow you to buy a policy online if your vehicle was manufactured within the last 10 years. The vehicle must be registered and in a sound mechanical and roadworthy condition as determined by any of our attending Roadside providers to be eligible. (For more information speak to one of our consultants on 1800 636 313).
 
  Do you cover caravans and trailers?
No, but we will arrange towing assistance should a covered vehicle break down, which is towing a caravan or trailer.
 
  Is your coverage Australia wide?
Yes, however vehicles in remote locations, being deemed as a road not trafficable by a 2 wheel drive recovery vehicle are not covered but assistance can be arranged at the owner/driver's cost. Whilst vehicles located off mainland Australia may be covered for local breakdown assistance, should the vehicle require transporting across water, the owner/driver may be responsible.
 
  What is the difference between Mondial and the Auto Clubs Roadside Assistance?
We maintain a single call centre for the whole of Australia; therefore have a central complete log and history of every incident, vast experience with many automotive manufacturers and their dealer networks, which can be utilised when providing Roadside Assistance.
 
  Do you have any call out limitations?
No, however any incident of a repeated nature by an owner/driver where it can be reasonably determined that the frequency and/or type of incident is a result of the owner/driver's negligence, or where the vehicle is immobilised due to inappropriate maintenance, repair or use, caused intentionally or by negligence on the part of the owner/driver or any other third party, may result in the owner/driver being responsible for the initial call out costs and or a suspension of entitled services.